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UH Foundation Finance

FAQ

The following section is a compilation of commonly asked questions to assist you with accessing reports in IFAS. Contact the UH Foundation ITS Help Desk at 808-956-5109 if you have any other questions.

Are there any specific system requirements to use IFAS 7i?

In order to use IFAS 7i, you must use Microsoft Internet Explorer 5.5 Service Pack 2 or greater and be running the Microsoft Windows operating system (98, 98 SE, NT 4.0 Service Pack 6a, Me, 2000 or XP Home Edition/Professional).

*Update 4/20/2006*

If you are using an operating system other than Microsoft Windows and using a Java-capable browser, you may access IFAS 7i using the Citrix ICA Java Client (click the appropriate link on the Finance page). You must be running the latest version of Sun J2SE Runtime Environment 1.4.2 or 1.5.0 in order to use the Citrix ICA Java Client.

Java J2SE download links
Latest J2SE for the Mac OS
Latest J2SE for other operating systems (and follow the link to the JRE download)

Printing functionality is available using the Citrix PCL4 Universal Print Driver (compatible printers will be mapped to that driver), but is only supported "best-effort" due to the wide variety of print devices out there.

What should I do if I forget my password?

Contact UH Foundation ITS Help Desk at HelpDesk@uhf.hawaii.edu.

When I run a report, I'm not getting any data, but I know there should be data out there. What's wrong?

Your security access may not be setup correctly. Contact the UH Foundation ITS Help Desk to confirm your access.

When I run a report, a window tells me my job is in the job queue and it gets stuck there, or no report window appears at all. What's wrong?

You may have a pop-up blocker installed for Internet Explorer. Most pop-up blockers can be temporarily disabled per request by holding down the Ctrl key while clicking a link or button, and holding it down until the window appears.

I am unable to print reports or I get a message telling me that "Your security settings are preventing you..." when I attempt to print reports. What's wrong?

The SunGard Bi-Tech Print ActiveX Control needs to be installed. Look for either a window that pops up asking if you want to install the software or a yellow bar that will show up under your Internet Explorer toolbar. In either case, make sure the option to "Always trust content from SunGard Bi-Tech" or "Always install software from SunGard Bi-Tech" is enabled before installing the control.

I am unable to print scanned documents. What's wrong?

The printing of scanned documents is not supported in IFAS 7i. SunGard Bi-Tech currently has no plans to implement this feature.

I'm not sure what some of the prompt fields for the reports I run mean or what I'm supposed to enter. How do I find out what these codes mean?

Most of the terms and codes used in report prompts become second nature after you've used the system for a little while. Refer to the drop-down menu for each prompt field for entry options. Or take a look at the Glossary of Terms. If you're still unsure, contact the UH Foundation ITS Help Desk.

How do you pronounce IFAS?

The correct way to pronounce it is 'EYE-fiss'.